TERMS AND CONDITIONS
BOOKING & GUEST POLICIES
1. CHECK IN/CHECK OUT
A. Check-in time: 13:00 hrs IST (Check-in are allowed only till 23:00 hrs) and Check-out time: 10:00 hrs IST
B. It is mandatory for every guest to present a GoI approved valid Photo ID at the time of check-in. Valid IDs are: Passport, Aadhar, Driving license and Voter card. Every foreign guest at all our PROPERTIES must carry and present their passport and a valid visa (in originals) during the time of check-in.
C. In case the guest arrives earlier than the check-in time, they can hang out in the common area till the property is ready.
D. Check-out time at all our properties is up to 10:00 hrs. Late check-out can be available on prior request and is subject to availability. The guests, however, can wait at the common areas until the time of departure.
E. 100% payment is a MUST at the time of check-in.
F. Local IDs are not allowed.
G. Right to ADMISSION is reserved.
A. All the bookings have to be made with proper payment and confirmation voucher, Payment modes accepted at our properties : Cash and UPIs
B. In certain properties we allow PET’s on additional charges per day basis. Please Note: Pets Owners are fully responsible for the upkeep of their pets and will be liable for any damages caused.
C. Should any action by a guest be deemed inappropriate by the villa or if any inappropriate behavior is brought to the attention of the villa staff, the villa reserves the right to take action against the guest. Rest assured, proper investigations will be undertaken by the administration to ensure that the affair is dealt with in complete fairness.
D. We charge security deposit for property to remain in damage free condition , Guest are requested to handover Security refundable deposit at time of check-in to the property representative which will be refunded back at the time of Check-out.
E. Extra charges will be levied for Every extra guest / Meal ordered / Bonfire / BBQ / Decoration / Catering / Any setup etc.
E. Right to admission is reserved.
A. Any and all cancellation requests are attended to by the central reservations team. To cancel your booking, kindly write to them at email@example.com. Please make sure to mention your reservation ID and all relevant details on the same e-mail.
B. All cancellations, If inform 7 days in prior will be issued Credit Note for future travel with a specific validity. In case cancellations happen within 7 days of check-in date, there wouldn’t be ANY refund and will attract 100% cancellation charges. If the guest doesn’t show up they will be charged the total price of the reservation.
C. The reservations made at the villa are non-transferable. Therefore, it is mandatory for the guest in whose name the booking has been made to show up.
4. GENERAL POLICIES
A. Visitor (Non-resident guests) timings: 1000 – 1900 hr. In case the guest wants to meet the visitor, they can do so in our waiting area or common spaces. Note, visitors are not allowed inside the rooms, at any time.
B. Villa management shall not be held responsible for any loss of luggage or personal belongings. Guests shall make sure not to leave their belongings unattended at all times.
C. If the guest’s behavior is deemed unfit at the property, at any time during the stay, the villa management reserves all rights, upon subjective evaluation, to ask the guest to vacate the premises and no refund shall be processed in these circumstances.
D. Breakfast timings (at all our hostels): 0800 – 1000 hr. However, at times, breakfast timings may change and the same shall be informed prior to all guests staying in our villas. Also, note, breakfast isn’t included in the villa tariffs and is charged on an extra basis at the villa themselves.
E. Drugs/Substance/Prostitution abuse is STRICTLY prohibited at all our properties. In case anyone is found possessing or consuming drugs during their stay, strict action shall be taken against him/her and the person would be asked to vacate the hostel immediately and would be blacklisted from staying at our villas forever.
F. All our villas have dedicated smoking areas/balconies.
G. All our properties are CCTV enabled for safety, security, and checks/audits reasons.
H. Certain policies shall be location, season, or time-specific and shall be communicated exclusively at the time of booking or check-in.
I. The Villa representative may reach out to the guest for offers, discounts, feedbacks, and other promotional matters via emails or calls.
J. Guest shall keep the villa in a good condition, maintaining hygiene and cleanliness.
K. Extra mattresses shall be provided, at an extra cost, at all our villa.
L. The guest shall be deemed unfit to continue any further at any of our villa in case of drug abuse, non-adherence of guest and booking policies, misbehavior (Physical/mental/verbal or in any kind), theft, personal hygiene, vandalism, trespassing, non-payment/delay in payment of dues, other guest inconveniences or any such unwarranted actions. In all such cases, the guest shall be asked to vacate the premises immediately without any refunds.
M. Power backup is available only at select locations and not at all The properties.